Hawplay Terms and Conditions — Your Rights and Responsibilities

By registering an account on the Hawplay platform, by depositing funds, or by using any product or service offered on hawplay.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree to any part of these Terms, you must not use the Hawplay platform.

These Terms apply to all products and services offered on Hawplay including but not limited to sports betting, live casino, Pusoy, card games, and all current and future promotions. They are supplemented by specific product rules which are published in the relevant sections of the Hawplay platform and incorporated into these Terms by reference.

Hawplay reserves the right to update or amend these Terms at any time. Continued use of the platform after any such update constitutes acceptance of the revised Terms. The date of the most recent revision is shown at the top of this page. We encourage all members to review these Terms periodically.

To register a Hawplay account you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be a resident of a Philippine jurisdiction in which use of the Hawplay platform is permitted.
• You must not be a current employee, contractor, agent, or close family member of a Hawplay employee involved in platform operations or odds management.
• You must not already hold a Hawplay account under any name or identity, including accounts that have been suspended or closed.
• You must provide accurate, complete, and current personal information during registration and at all times thereafter.

Hawplay is required under its PAGCOR license to verify the identity and age of every member before processing any deposit or withdrawal. You will be asked to provide valid Philippine government-issued identification as part of this process. Failure to complete identity verification within the specified period may result in account suspension.

Hawplay reserves the right to decline any registration application without providing a reason, consistent with its regulatory obligations and risk management policies.

You are solely responsible for maintaining the confidentiality of your Hawplay account credentials including your username, password, and any two-factor authentication codes. You must not share your login credentials with any other person.

Hawplay strongly recommends that all members enable two-factor authentication on their accounts. This is available through account security settings and provides an additional layer of protection against unauthorised access.

If you believe your account has been accessed without your authorisation, or if your credentials have been compromised, you must notify Hawplay immediately via the contact channels listed in Section 15. Hawplay will take reasonable steps to secure your account upon notification, but cannot be held liable for losses incurred before notification is received.

You must not allow any other person — including family members — to access your Hawplay account or use your account balance. Each account is personal to the registered member only.

All deposits and withdrawals on Hawplay are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. The minimum withdrawal amount is ₱200. There is no maximum single deposit limit imposed by Hawplay, though individual payment channels may apply their own limits.

Hawplay accepts the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfers, BDO Online Banking, BPI Online Banking, UnionBank Online Banking, and eligible Visa and Mastercard bank-issued cards. Hawplay does not impose fees on deposits or withdrawals, but your payment provider may apply their own transaction charges.

Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible. In cases where this is not possible, Hawplay will process withdrawals to a verified account in the member's name. Hawplay will not process withdrawals to third-party accounts.

Standard processing times for Hawplay withdrawals:

• GCash and Maya: Typically under 5 minutes for verified accounts during normal operating hours.
• InstaPay bank transfers: Within the same business day for most transfers.
• PESONet bank transfers: Up to one business day depending on receiving bank processing schedules.
• BDO, BPI, UnionBank direct transfers: Subject to receiving bank processing schedules, typically same-day to next business day.

Hawplay reserves the right to perform enhanced verification checks on withdrawal requests, particularly for large amounts or where transaction patterns trigger internal risk protocols. Such checks are conducted in compliance with anti-money laundering obligations under Philippine law. Hawplay will communicate any such delay to the member concerned.

All sports betting, live casino, Pusoy, and other games offered on Hawplay are governed by the specific product rules displayed in each respective section of the platform. These rules are incorporated into these Terms by reference and should be read before participating.

All bets placed on Hawplay are final once confirmed. You may not cancel or amend a bet after it has been accepted by the Hawplay system. Hawplay reserves the right to void bets in the following circumstances:

• The event is cancelled or abandoned before the minimum qualifying period of play has been completed, as specified in the relevant sport rules.
• The bet was accepted due to a manifest error in odds, lines, or game parameters on the part of Hawplay.
• The bet relates to a market that has been suspended due to a rule violation, integrity concern, or force majeure event.
• Evidence exists that the bet was placed with knowledge of information not available to the general public at the time of placement.

In the event of a technical failure or disconnection during live betting, Hawplay will resolve any affected bets based on the official result of the event. Hawplay cannot accept liability for connectivity issues on the member's side.

Hawplay uses official competition results for settlement. In the event of a dispute about a result, the published ruling of the relevant governing body (e.g., PBA, FIBA, UFC, PAGCOR) will be treated as final by Hawplay.

Hawplay offers a range of bonuses and promotions to eligible members. All promotions are subject to the specific terms published on the relevant promotion page as well as these general Terms. In the event of any conflict, the specific promotion terms take precedence for that promotion only.

The following general bonus conditions apply to all Hawplay promotions unless the specific promotion terms state otherwise:

• Bonus funds must be wagered the number of times specified in the promotion before any withdrawal of bonus funds or winnings derived from bonus funds is permitted.
• Only one welcome bonus is available per eligible new member. Duplicate accounts created to claim multiple welcome bonuses will be closed and funds forfeited.
• Hawplay reserves the right to limit the games and bet types that qualify towards bonus wagering requirements. Bets placed on excluded games or market types will not count towards the wagering requirement.
• Hawplay reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Where a bonus has already been credited to a member's account, Hawplay will communicate any change before it takes effect.
• Bonuses may not be transferred between accounts or converted to cash before wagering requirements are met.
• Hawplay reserves the right to decline or withdraw bonus eligibility from any member where there is evidence of bonus abuse or coordinated exploitation of promotion terms.

The following activities are strictly prohibited on Hawplay and constitute a serious breach of these Terms:

• Opening more than one Hawplay account per individual person, household, or device.
• Allowing another person to access or use your Hawplay account.
• Using automated tools, bots, scripts, or artificial intelligence to place bets or interact with the Hawplay platform in a way not available to regular members.
• Exploiting errors in software, odds, or displayed information on the Hawplay platform for financial gain.
• Placing bets as part of a coordinated scheme to guarantee profit through staking on all outcomes across multiple accounts or platforms (arbitrage abuse where it violates Hawplay's terms).
• Using Hawplay accounts for money laundering, fraud, or any purpose that violates Philippine law.
• Providing false identity documents or misrepresenting your age, identity, location, or source of funds to Hawplay.
• Using payment methods not registered in your own name to deposit or withdraw from your Hawplay account.
• Accessing Hawplay from a jurisdiction where such access is prohibited by local law.

Hawplay actively monitors for prohibited activities and cooperates with PAGCOR, Philippine law enforcement, and financial institutions in the investigation of suspected violations. Members found to have engaged in prohibited activities will have their accounts suspended, their balances reviewed, and the matter referred to the relevant authorities where appropriate.

Hawplay may suspend or close a member account at any time and without advance notice in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent, abusive, or illegal activity.
• A request from PAGCOR, Philippine law enforcement, or a court of competent jurisdiction.
• The member becomes ineligible due to age, location, or employment conflicts.
• A valid self-exclusion request by the member under Hawplay's responsible gaming program.

Where an account is suspended pending investigation, the member's balance will be preserved. If the investigation confirms a breach, Hawplay reserves the right to forfeit bonus balances and, where fraud is confirmed, to withhold the member's entire account balance pending resolution.

Members who wish to close their own account voluntarily may do so at any time by contacting Hawplay customer support. Any remaining balance will be returned via the member's verified payment method subject to standard verification checks.

Hawplay is committed to providing a safe and responsible gaming environment for all eligible adult members. The Hawplay platform includes the following responsible gaming tools, all of which are accessible through account settings:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts. Reductions take effect immediately; increases take effect after a 24-hour cooling period.
• Loss limits: Cap the maximum net loss permitted within a defined period. Same cooling period rules apply to increases.
• Session time limits: Set a maximum duration for individual gaming sessions.
• Cool-off periods: Temporarily suspend your account for a defined period of between 24 hours and 6 weeks.
• Self-exclusion: Permanently exclude your account from the Hawplay platform. Hawplay will not accept a request to reverse a self-exclusion for the full minimum exclusion period chosen by the member.

Members who believe they may be experiencing gaming-related difficulties are encouraged to use these tools and to contact Hawplay support for guidance. Hawplay will direct members to appropriate external support resources available in the Philippines. Full information is available on the Hawplay Responsible Gaming page.

All content on the Hawplay platform — including but not limited to logos, brand names, software, game interfaces, graphic design, text, odds displays, and marketing materials — is the intellectual property of Hawplay or is used under license from third-party rights holders.

You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any Hawplay content without the prior written consent of Hawplay. Personal, non-commercial use of platform content for the purpose of navigating and using the platform in the normal way is permitted.

Hawplay collects, processes, and stores personal information in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules. The full details of how Hawplay handles your personal data — including what is collected, how it is used, how long it is retained, and your rights as a data subject — are set out in the Hawplay Privacy Policy, which is incorporated into these Terms by reference.

By registering a Hawplay account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may withdraw consent at any time, subject to the limitation that withdrawal of consent for identity verification data will result in your account being unable to operate in compliance with our PAGCOR license obligations.

To the fullest extent permitted by Philippine law, Hawplay's total liability to any member for any claim arising from the use of the platform shall not exceed the amount deposited by that member in the 30-day period immediately preceding the event giving rise to the claim.

Hawplay is not liable for:

• Losses resulting from internet connectivity issues, device failure, or other technical factors outside Hawplay's direct control.
• Losses resulting from a member's reliance on inaccurate information provided by third parties.
• Indirect, consequential, or special damages of any nature arising from the use of the Hawplay platform.
• Losses resulting from a member's failure to comply with these Terms, including failure to complete identity verification or failure to secure account credentials.

Nothing in these Terms limits Hawplay's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

Hawplay may update these Terms and Conditions at any time. Material changes — meaning changes that significantly affect member rights or obligations — will be communicated to registered members via the email address on record or via a prominent notice on the Hawplay platform before they take effect.

Non-material changes such as clarifications, corrections of typographical errors, or restructuring of sections for readability will take effect upon publication. The date shown at the top of this page will be updated to reflect the date of the most recent revision of any type.

If you disagree with any change to these Terms, your remedy is to close your Hawplay account before the change takes effect. Continued use of the Hawplay platform after the effective date of any change constitutes acceptance of the revised Terms.

These Terms and Conditions and any dispute arising out of your use of the Hawplay platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Hawplay operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Regulatory matters within the scope of PAGCOR's jurisdiction are subject to PAGCOR's dispute resolution processes. Members may submit formal regulatory complaints to PAGCOR in accordance with PAGCOR's published procedures.

For disputes not within PAGCOR's jurisdictional scope, both parties submit to the exclusive jurisdiction of the appropriate courts of the Philippines.

For general queries about these Terms, your Hawplay account, or any aspect of the Hawplay platform, you can reach the customer support team:

• Email: support@hawplay.com
• Live Chat: Available 24/7 through your logged-in Hawplay account
• Hours: 24 hours a day, 7 days a week including Philippine public holidays

If you have a formal complaint, Hawplay requests that you submit it in writing to support@hawplay.com with the subject line "Formal Complaint." Hawplay will acknowledge all formal complaints within one business day and aims to resolve them within five business days. If you are not satisfied with the resolution, you may escalate the matter to PAGCOR through PAGCOR's member complaint channels.